How Hotels Prevent The Guests From Offering Negative Reviews

A bad online review about almost anything is not a joke. And if it’s about a hotel, this is enough to spoil the entire good reputation which they might have taken years to earn.

Ask the cost of a negative review from a hotel owner who is suffering the consequences. 

Just as a good review and a few extra stars could enhance their business much, fewer stars and anything unfavourable may ask them to pack their bags.

In simple words, hotels dread negative reviews and would never perform anything which offends their guests, turning them to review negatively on any eminent third-party website which is viewed by all.

Here are some steps that even the cheap hotels in London’s Victoria Station ensure to follow:

Flawless Living Experience-First Of All

For instance, if you visit London, staying at a budget hotel near London’s Victoria station is no offense.

However, the hotels must provide all the facilities which they mention in their online website and should simply enthrall the guests with several others too. 

Happy guests never leave negative reviews.

Complaint Resolution:

When the guests do not complain about their rooms being filthy or unkempt, or get their complaints resolved instantly, they would hardly offer negative reviews.

The front desk managers, housekeeping staff, and other attendants have a huge role to play in this. 

Talking To Them During Their Check-Out:

Many hotels near Oxford Street in London have special attendants to communicate with the guests and inform about their experience while they leave.

And generally, the guests would tell it all, if they find anything inconvenient in the room. 

Thus, the guests find a place to speak up about their experience and open their heart to a person, rather than reviewing a hotel on the online websites.

Survey Forms:

While the guests are in a hurry, they would hate to fill up a manual form about the services of the hotel.

However, hotels may lure them by offering some discounts on their next visit, if they offer details about the services they receive. Though this may not be too effective, this is at least a good trial method.

Online Or In-Mail Review Form:

When the guests do not find a dedicated hotel website to write their complaints, they do it online on third-party websites. 

And any such complaints about the hotels are enough to decrease their rankings and the number of customers. 

So it is advised that the hotels must have their own business websites with a ‘Resolve Your Complaints’ corner, so that the customers could use it to register their reviews and complaints etc. instead of the third party websites. 

Conclusion:

Hotels understand the effects of a negative review and perform their hearts out to please their guests. And even if the guests face any issues in their hotel rooms, these too would be resolved as soon as possible.

So while you travel to a city and stay in hotels, ensure to offer them proper reviews according to their services. 

Your reviews can always have a positive or negative impact on them- keep track of it.